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Eurostar

How do I use my e-voucher?

Simply go to eurostar.com and select the tickets you want to book. Once you reach the payment page, enter the 16-character code from your e-voucher and click "Apply". You can find your code in the email you received with your e-voucher.

Having trouble? Here are a few tips:

- If you can't find the email containing your e-voucher, search your inbox for "Eurostar e-voucher". Don't forget to check your spam or junk folder.

- If your code isn't recognised, make sure you haven't copied and pasted any extra characters. You may have accidentally included a space or confused similar characters (such as the number "0" and the letter "O").

- The currency of your booking must match the currency of your e-voucher.

- You cannot use your e-voucher for an exchange or an upgrade.
Good to know:

- You can use multiple e-vouchers to book a new train ticket.

- If the value of your new booking is higher than the value of your e-voucher, you'll need to pay the difference.

- After booking, any remaining balance will stay on your e-voucher and must be used before its expiry date. You'll receive an email confirming the remaining balance.

- The expiry date of your e-voucher is the last date on which it can be used. You can still use it to book travel taking place after that date.

Compensation e-voucher


If the order value is higher than the value of your e-voucher, you'll need to pay the difference. If the order value is lower than the value of your e-voucher, the remaining balance will stay available until the e-voucher expires.